Data Security and Privacy | ExpiWell

Data Security and Privacy

EXPIWELL DATA SECURITY AND PRIVACY
  • ExpiWell uses industry-best standards to protect customer data and data collected for research.
  • Our servers are protected by high-end firewall systems, and scans are performed regularly to ensure that any vulnerabilities are quickly found and patched. 
  • ExpiWell uses Transport Layer Security (TLS) encryption, or HTTPS, for all transmitted data.
  • Our services are hosted by Amazon Web Services (AWS) which is a well-known and trusted data center that meets the requirements of security-sensitive organizations while providing data privacy.
    • As further discussed in the web link (https://aws.amazon.com/compliance/data-privacy-faq/) “AWS’s alignment with ISO 27018 has been validated by an independent third party assessor. ISO 27018 is the first International code of practice that focuses on protection of personal data in the cloud. It is based on ISO information security standard 27002 and provides implementation guidance on ISO 27002 controls applicable to Personally Identifiable Information (PII) processed by public cloud service providers. This demonstrates to customers that AWS has a system of controls in place that specifically address the privacy protection of their content.”
  • ExpiWell subscribers control their users and their data. Therefore, it is important for subscribers to practice sound security practices by using strong account passwords, not storing passwords in easily accessible places, and restricting access to their accounts to authorized persons who can access data.

    • Related Articles

    • FAQ

      Is it possible to preview the survey? Absolutely. You can go to the "App Preview" option in the "Survey Building" section of the platform. Given that formats may appear differently on each phone, researchers also typically download the app, enter the ...
    • Survey Setting Options

      Within the Survey Builder, there are many options to choose from to customize the participant experience. To open the settings within the Builder, select the dotted icon. ​ Then, select the "Options" button. This will display a menu with the ...
    • Static Schedule

      Researchers may not need to schedule surveys based on dates or days. Instead, a researcher may seek to do a "one-off" survey. This option allows researchers to collect one-time data from participants. The "Static Schedule" also allows researchers to ...
    • Overview of Survey Scheduling

      On the ExpiWell platform, survey scheduling can be set for different types of surveys within a project. The option of scheduling is done after all the surveys within a project are built. 1. Fixed schedule: This is a calendar-based scheduling option. ...
    • Rolling Schedule

      Researchers may not be as interested in collecting data from all participants on the same dates. One may seek to collect multiple weeks' worth of data from participants regardless of when participants start the project. This helps with data ...