FAQ | ExpiWell


Is it possible to preview the survey?

Absolutely. You can go to the "App Preview" option in the "Survey Building" section of the platform.
Given that formats may appear differently on each phone, researchers also typically download the app, enter the access code, and preview.

I work for an academic institution and my university’s review board is requesting specific information about ExpiWell's data privacy policies; what information can I provide them?

Here is a link to our privacy policy that helps address common review board questions. We also have a data privacy and security policy summary that we can provide; just reach out to [email protected] and we’ll send it your way ASAP!

Can I change my project’s schedule after activating?

Not at the moment. In order for your participants to see any updates to the schedule, you will need to have them remove the project on the app and then re-add it after your schedule changes have been made and the project has been reactivated. Please note that re-adding projects will require participants to restart their projects from the beginning. We recommend that you pilot test your project before launching with participants.
If you want to add additional surveys to an ongoing project, we recommend that you create a new project with the additional surveys and schedules and request that participants enter this new access code. This will allow you to capture any additional data you need while not changing the project schedule.

My participant’s app is not receiving the notifications as expected. Why is this?

The platform sends out notifications reliably and there are usually three main reasons on the participant end for not receiving notifications:
(a) Notifications are disabled for either the participant’s ExpiWell app or mobile phone.

(b) They are using an outdated version of the app. You can have them check their app store for any available updates.

(c) There is no WiFi or cellular data enabled for the mobile device and the project has not been created to be taken offline.

A couple of other quick things to look at: You can check "View Participants" in the "Insights" page once a project is launched to see whether notifications have been successfully sent to a device and also try sending personalized notifications to yourself to ensure you are receiving them.

Who can I contact if I have a technical question about the platform or if I have a participant who is running into issues? 

We want to make sure we do everything we can to make your projects as successful as possible! We’ve found that submitting a ticket through the ExpiWell platform is the quickest and most efficient way to address any technical questions. When you’re signed in to your ExpiWell account, go to the "Help" tab in the upper right (also includes “?” icon). Then fill out the pop-up box and submit. And that’s it!

Once you submit your ticket, someone will reach back out and acknowledge that we have received your message and will be working quickly to resolve your questions.

Do users have success using the platform for both a standard between-person study and ESM?

Yes, ExpiWell can handle long baseline surveys. We recommend that you use the “Automatic Next Question” option so once participants select a response, it moves forward automatically. This saves a substantial amount of time. Simply go to "Options" (the icon next to "+ Question").

For the Likert scale, is it standard to select the number of stars as opposed to using Likert anchors (e.g., agreement)?

On ExpiWell, the "stars" question type functions as a rating system instead of a Likert scale. In order to make a Likert scale, researchers currently use the "Multiple Choice" question and put the Likert-type ratings in there. As we specialize in ESM/EMA, researchers only see one item per page. The rating scales appear as multiple choices.

Is it possible to use ExpiWell together with other survey creation software like Qualtrics or SurveyMonkey?

Definitely. You can embed the web links into the survey questions (e.g., text question or instruction question). This effectively makes ExpiWell a notification system to schedule and track notifications for participants.

I am not able to log on to the Mobile Apps. What do I do?

The mobile app login is not the same as the web login. This is because we are catering to two different audiences: Makers and Takers. You will need to create a separate login for the mobile apps.

I am not able to download the data as a CSV file (it returns a .txt file). Why is this?

We noticed that Firefox and Safari download the data as text files, but Chrome and Explorer download as CSV files as expected. We are working to address this issue to ensure that it also works on Firefox and Safari. 

One way to address this is to download the Chrome browser and access the ExpiWell website.

Is it possible to share or collaborate on a single survey?

At this point in time we do not have a way to collaborate. We are planning on incorporating this function into the later versions. Stay tuned!

We do, however, offer department licenses that provide different administration permissions. Each department license allows for up to 10 individual plans and allows an “administrator” to copy surveys and send to any of the individual accounts under the license. 

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