Is it possible to preview the survey?
Absolutely. You can go to the "App Preview" option in the "Survey Building" section of the platform.
Given that formats may appear differently on each phone,
researchers also typically download the app, enter the access code, and
I work for an academic institution and my university’s
review board is requesting specific information about ExpiWell's data privacy
policies; what information can I provide them?
Here is a link to
have a data privacy and security policy summary that we can provide; just reach
out to firstname.lastname@example.org and we’ll send it your way ASAP!
Can I change my project’s schedule after activating?
Not at the moment.
In order for your participants to see any updates to the schedule, you will
need to have them remove the project on the app and then re-add it after your
schedule changes have been made and the project has been reactivated. Please note that re-adding projects will require participants to restart their projects from the beginning. We recommend that
you pilot test your project before launching with participants.
If you want to add
additional surveys to an ongoing project, we recommend that you create a new project
with the additional surveys and schedules and request that participants enter
this new access code. This will allow you to capture any additional data you
need while not changing the project schedule.
My participant’s app is not receiving the notifications
as expected. Why is this?
The platform sends out notifications reliably and there are
usually three main reasons on the participant end for not receiving
A couple of other quick things to look at: You can check "View Participants" in the "Insights" page once a
project is launched to see whether notifications have been successfully sent to
a device and also try sending personalized notifications to yourself to ensure
you are receiving them.
Who can I contact if I have a technical question about
the platform or if I have a participant who is running into issues?
We want to make sure
we do everything we can to make your projects as successful as possible! We’ve
found that submitting a ticket through the ExpiWell platform is the quickest
and most efficient way to address any technical questions. When you’re signed
in to your ExpiWell account, go to the "Help" tab in the upper right (also
includes “?” icon). Then fill out the pop-up box and submit. And that’s it!
Once you submit your
ticket, someone will reach back out and acknowledge that we have received your
message and will be working quickly to resolve your questions.
Do users have success using the platform for both a
standard between-person study and ESM?
Yes, ExpiWell can handle long baseline surveys. We
recommend that you use the “Automatic Next Question” option so once
participants select a response, it moves forward automatically. This saves a
substantial amount of time. Simply go to "Options" (the icon next to "+ Question").
For the Likert scale, is it standard to select the
number of stars as opposed to using Likert anchors (e.g., agreement)?
On ExpiWell, the "stars" question type functions as a rating system
instead of a Likert scale. In order to make a Likert scale, researchers
currently use the "Multiple Choice" question and put the Likert-type ratings
in there. As we specialize in ESM/EMA, researchers only see one item per page.
The rating scales appear as multiple choices.
Is it possible to use ExpiWell together with other
survey creation software like Qualtrics or SurveyMonkey?
Definitely. You can embed the web links into the survey questions
(e.g., text question or instruction question). This effectively makes
ExpiWell a notification system to schedule and track notifications for
I am not able to log on to the Mobile Apps. What do I
The mobile app login is not the same as the web login. This
is because we are catering to two different audiences: Makers and Takers.
You will need to create a separate login for the mobile apps.
I am not able to download the data as a CSV file (it
returns a .txt file). Why is this?
We noticed that Firefox and Safari
download the data as text files, but Chrome and Explorer download as CSV
files as expected. We are working to address this issue to ensure that it also
works on Firefox and Safari.
One way to address this is to download the Chrome browser
and access the ExpiWell website.
Is it possible to share or collaborate on a single
At this point in time we do not have a way to collaborate.
We are planning on incorporating this function into the later versions. Stay
We do, however, offer department licenses that provide
different administration permissions. Each department license allows for up to
10 individual plans and allows an “administrator” to copy surveys and send to
any of the individual accounts under the license.